Last updated: 8 October 2026

1. Introduction

Welcome to the Physio4Animals website.

These Website Terms and Conditions govern your access to and use of https://physio4animals.com/, including its content, information, enquiry forms and associated website features.

By accessing or using this website, you agree to comply with these terms. If you do not agree, please discontinue use of the website.

These terms relate primarily to the use of our website. Additional terms, including appointment arrangements, fees and treatment conditions, may apply when you engage Physio4Animals to provide professional services.

Nothing in these terms affects your statutory rights as a consumer.

2. About Physio4Animals

Physio4Animals provides professional animal physiotherapy and rehabilitation services.

The practice is operated by Charlotte Baldwyn, MSc Vet Phys, MCSP, ACPAT Cat A, Chartered and Veterinary Physiotherapist.

Our services include physiotherapy and rehabilitation for horses, dogs and other animals, subject to clinical suitability and applicable professional requirements.

Business contact information:

Physio4Animals
36 Seaford Road
Wokingham
Berkshire
RG40 2EL
United Kingdom

Telephone: 07771 737009
Email: info@physio4animals.com
Website: https://physio4animals.com/

3. Use of Our Website

You may use this website for lawful personal, informational and business-related purposes, including learning about our services and contacting us.

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to the website, its servers or connected systems.

• Introduce viruses, malware or other harmful software.

• Interfere with the website’s operation, security or availability.

• Use automated systems to extract substantial amounts of website content without permission.

• Impersonate another person or provide deliberately misleading information.

• Infringe intellectual property or privacy rights.

• Use website content in a manner that misrepresents Physio4Animals or its professional services.

We reserve the right to restrict access where reasonably necessary to protect the website, its users or our legal rights.

4. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate, relevant and up to date.

However, website content is provided for general information and should not be regarded as a substitute for an individual professional assessment.

Descriptions of animal conditions, physiotherapy techniques, rehabilitation approaches and treatment outcomes are intended to help visitors understand our services.

Information on the website does not constitute an individual veterinary diagnosis, treatment prescription or personalised clinical recommendation.

We may update, correct, amend or remove website content without prior notice.

5. Veterinary Advice and Professional Treatment

Animal physiotherapy is a professional service that must be carried out in accordance with applicable veterinary legislation and professional requirements.

The assessment and treatment of animals will be subject to appropriate veterinary involvement where required by law.

Where remedial physiotherapy requires veterinary delegation, treatment must be undertaken under the direction of a veterinary surgeon who has examined the animal and prescribed the relevant treatment.

Certain maintenance or preventative activities may be treated differently under the applicable regulatory framework.

Physio4Animals reserves the right to request veterinary information or confirmation before undertaking treatment.

We may decline, postpone or discontinue a proposed treatment where it would be clinically inappropriate, unsafe or inconsistent with professional responsibilities.

If your animal is seriously injured, acutely unwell or requires urgent medical assistance, contact a veterinary surgeon or emergency veterinary practice.

Website content should never be relied upon as a reason to delay obtaining appropriate veterinary care.

6. Appointments and Enquiries

Visitors may contact Physio4Animals using the contact details or enquiry facilities provided on the website.

Submitting an enquiry does not guarantee the availability of an appointment or create a contract for treatment.

Appointments are subject to availability, suitability, location and any applicable veterinary referral requirements.

We will endeavour to respond to enquiries within a reasonable period, but do not guarantee a particular response time.

Appointment arrangements, applicable charges and relevant service conditions will be communicated separately as appropriate.

A treatment appointment becomes confirmed when expressly agreed by Physio4Animals.

7. Prices and Payments

Information about our services and pricing may be published on the website.

We aim to keep pricing information accurate, although prices may change from time to time.

The applicable fee and any additional charges, such as travel-related costs, will be confirmed as part of the relevant service arrangements.

Any additional charges will be explained where applicable.

Payment methods and payment deadlines will be communicated when services are arranged or invoiced.

These Website Terms and Conditions do not replace any separate treatment or service agreement entered into between Physio4Animals and a client.

8. Cancellations and Rescheduling

If you need to cancel or rearrange a treatment appointment, please contact Physio4Animals as soon as reasonably possible.

Any applicable cancellation or missed-appointment charges must be communicated as part of the relevant service agreement and must comply with applicable consumer protection law.

Physio4Animals may need to rearrange an appointment because of illness, unexpected circumstances, travel disruption, animal welfare concerns or other reasonable operational requirements.

Where this occurs, reasonable efforts will be made to notify affected clients and arrange an appropriate alternative.

Any statutory consumer cancellation rights that apply to the relevant service agreement remain unaffected.

9. Animal Welfare and Client Responsibilities

The welfare of animals receiving treatment is of primary importance.

Owners, handlers, trainers and other responsible individuals should provide accurate and relevant information about an animal’s medical history, behaviour, veterinary care and current condition.

Clients should inform Physio4Animals of any significant changes in an animal’s health, medication, behaviour or circumstances that may affect treatment.

Animals should be handled and presented for appointments in a reasonably safe environment.

Where necessary, Physio4Animals may request suitable assistance with handling an animal or may discontinue an appointment where there is a significant safety concern.

Any home exercises or rehabilitation recommendations should be followed in accordance with the instructions provided by the treating professional and any relevant veterinary advice.

10. Treatment Results

Animal physiotherapy and rehabilitation outcomes vary depending on individual circumstances.

Factors affecting an animal’s response to treatment may include its condition, age, medical history, activity level, underlying pathology, veterinary management and adherence to rehabilitation recommendations.

Although Physio4Animals aims to provide a high standard of professional care, no particular treatment outcome, recovery period, improvement in performance or complete resolution of symptoms can be guaranteed.

Any examples of successful treatment, client experiences or rehabilitation progress published on the website are illustrative and do not guarantee identical results for other animals.

11. Intellectual Property

Unless otherwise stated, the website’s original content, written materials, branding, design elements, graphics and other materials are owned by or licensed to Physio4Animals.

These materials may be protected by copyright, trademark and other intellectual property laws.

You may view, download or print reasonable extracts of website content for personal, non-commercial reference.

You must not reproduce, republish, distribute, modify or commercially exploit protected website materials without permission from the relevant rights holder, except where permitted by law.

All third-party trademarks, images and other protected materials remain the property of their respective owners.

12. Photographs, Videos and Testimonials

The website may feature photographs, videos, client testimonials and examples of animals receiving physiotherapy or rehabilitation.

These materials are provided to illustrate our services, professional experience and client feedback.

Individual outcomes may differ from the experiences described.

Visitors must not reproduce or commercially distribute images, videos or testimonials without appropriate permission.

Where client-supplied content is published, appropriate permissions and data protection obligations apply.

13. External Links

Our website may contain links to third-party websites, professional organisations, social media services or other external resources.

Such links are provided for information and convenience.

Unless expressly stated otherwise, a link does not constitute an endorsement, partnership or guarantee concerning the linked organisation or its services.

We do not control third-party websites and are not responsible for their availability, content, privacy practices or security.

Your use of external websites is governed by the relevant third party’s terms and policies.

14. Website Availability and Security

We take reasonable steps to maintain the website’s functionality, security and availability.

However, we cannot guarantee that the website will always operate without interruption, technical errors or security vulnerabilities.

We may temporarily suspend access for maintenance, updates, technical improvements or security purposes.

You are responsible for maintaining appropriate security protections on the devices and software you use to access the website.

We do not guarantee that all website content or functionality will be compatible with every device or browser.

15. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory obligations where liability cannot lawfully be excluded.

• Any other liability that cannot legally be excluded or restricted.

Subject to these protections, Physio4Animals is not responsible for losses arising solely from the misuse of general website information or from circumstances outside our reasonable control, except to the extent that liability arises under applicable law.

We do not accept responsibility for the independent acts or omissions of third-party websites or service providers, except where the law provides otherwise.

Nothing in these terms removes a consumer’s statutory rights or limits legal remedies for services that have not been provided with reasonable care and skill.

These terms do not replace the legal obligations that apply to professional treatment services.

16. Privacy and Personal Information

We respect the privacy of visitors and clients.

Personal information submitted through the website is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Cookie Policy explains how cookies and similar technologies may be used.

Visitors should read both policies to understand how information may be collected and processed.

17. Changes to the Website and These Terms

We may amend, update or discontinue website content or features where reasonably necessary.

We may also revise these Website Terms and Conditions to reflect changes in law, website functionality or business operations.

The latest version will be published on this website.

Changes will not retrospectively remove contractual rights that have already arisen or override any applicable statutory protections.

18. Complaints and Feedback

We welcome feedback about our website and services.

If you have a concern or complaint, please contact us using the details below.

We will aim to consider complaints fairly and respond within a reasonable period.

Where a complaint concerns professional animal physiotherapy treatment, further information about relevant professional or regulatory complaints procedures may be provided where applicable.

Nothing in this section prevents you from exercising your statutory rights or seeking advice from an appropriate authority.

19. Governing Law and Jurisdiction

These Website Terms and Conditions are governed by the laws of England and Wales.

Disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal protections or jurisdictional rights available to consumers.

20. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Contact Information

If you have questions about these terms, website content or our services, please contact:

Physio4Animals

36 Seaford Road
Wokingham
Berkshire
RG40 2EL
United Kingdom

Telephone: 07771 737009
Email: info@physio4animals.com
Website: https://physio4animals.com/

© 2026 Physio4Animals. All rights reserved, subject to third-party intellectual property rights.